One comprehensive & integrated platform providing fare management & sales, customer service, reporting & monitoring, hardware & 3rd party partner integration.
Commerce Module
Streamline your ticketing operations with our robust Commerce Module, designed to enhance efficiency and flexibility. Key features include:
- Fare Management: Seamlessly manage ticket types and pricing.
- Flexible Payment Options: Accept payments via credit, debit, and mobile wallets.
- Reseller & Affiliate Payouts: Automate commissions and invoicing for resellers.
- Integrated Refunds: Simplify refund processes for better customer service.
- Multiple Processors: Choose from various transaction processing options for maximum flexibility.
- Comprehensive Audit Logs: Maintain transparency with detailed transaction tracking.
Built for events, attractions, and venues, our Commerce Module empowers your business with efficient electronic ticketing solutions.
Service Module
Deliver exceptional support with our comprehensive Service Module, designed to streamline customer interactions and provide 360 degree insight into every account. Key features include:
- Customer Service Portal: Centralized platform for handling customer inquiries and support.
- Advanced Search Tools: Quickly locate customer records using Ticket ID, Order ID, Reseller Order ID, or contact details.
- Ticket Management: Efficiently reissue or revoke tickets as needed.
- Physical Media Issuance: Support for physical ticket distribution.
- Refund Flexibility: Process partial or full refunds with ease.
- Account Management: Manage customer accounts for seamless service continuity.
The Service Module empowers venues, events, and attractions to provide fast, reliable, and customer-focused support.
Insights Module
Gain complete visibility into your operations with our dynamic Insights Module, offering real-time data and detailed reporting. Key features include:
- Live Redemption Feeds: Monitor ticket redemptions as they happen.
- Real-Time Hardware Monitoring: Stay updated on device performance and connectivity.
- Interactive Dashboards: Track account creation, ticket issuance, sales/revenue, and redemption activity.
- Comprehensive Reporting: Generate in-depth reports on device up-time and utilization.
- Flexible Accounting Support: Compatible with both cash and accrual-based accounting methods.
- Finance & ERP Data Feeds: Easily integrate to your current operational systems.
The Insights Module provides actionable analytics to help you optimize revenue, monitor activity, and ensure operational efficiency.
Hardware Module
Simplify operations and enhance customer experiences with our Hardware Management Module, offering seamless integration of critical devices. Key features include:
- Ticket Vending Machines: Support cash and cashless ticketing options for convenience.
- Handheld Sales Devices: Sell to clients where they are.
- Retail Point of Sale (PoS): Facilitate smooth transactions at sales counters.
- Access Control Faregates: Provide secure and automated entry management.
- Handheld Validation Units: Enable efficient ticket validation on the go.
- Smart Card Encoding Devices: Ensure quick and reliable encoding for smart card operations.
Our Hardware Management Module ensures reliability and ease of use for venues, events, and attractions.
Connect API
Unlock seamless integrations with our standardized, open web services integration layer. The Connect API enables businesses to connect and collaborate effortlessly with a wide range of partners and solutions, including:
- Retail & Affiliate Resellers: Extend your reach and sales channels.
- Corporate Programs: Simplify ticketing for corporate events and benefits.
- Mobility Providers: Integrate with transportation and mobility solutions.
- Travel & Convention Groups: Cater to group bookings and large-scale events.
- Customer Service, Marketing Solutions: Enhance customer engagement and loyalty programs.
- ERP & Financial Systems: Provide your finance and operations teams seamless access to the ticket and redemption data.
- Analytics & Data Vendors: Leverage data for deeper insights and optimization.
The Connect API empowers venues, events, and attractions to scale, innovate, and streamline operations with ease.
Experience the Power of ITS
Ready to elevate your ticketing operations? Contact us to learn how our platform can transform your business.